Technical Analyst - Software Asset Management

Legal @ Sofia, Bulgaria

Job Summary

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other and cheer our wins. Join us as a Technical Analyst in our Software Asset Management team in Sofia.

This role will be performing impartial and co-operative license reviews within Progress' customer base, located across the USA/EMEA regions. The Technical Analyst will be actively participating in the license reviews (audits) that are focused on helping our customers (and partners) manage their Progress Software environment on an on-going basis

As a Technical Analyst you will be expected to:

  • Act as a License Management expert in Software Asset Management activities; Advise on suitability of licensing structures in meeting and optimizing the licensing of Customer's business and system environments
  • Conduct license reviews daily for Progress customers. The purpose of the license review is to determine and monitor Software Usage across Progress customers. The result is either compliance or containing commercial resolution for any identified issues if exceeding license entitlements
  • Own and Drive the resolution of any issues as required
  • Perform comprehensive and accurate analysis of the collected data; work with large volumes of data
  • Analyze and interpret Software licensing Agreements
  • Develop and constantly maintain a very high level of understanding of the products, their associated licensing terms, conditions and metrics as well as business practices and policies;
  • Work on multiple license management related projects as required
  • Generate ad-hoc reports as required
  • Build and maintain strong working relationships with other internal departments such as Sales, Finance, Legal, Customer Order Management and Support

What would make you successful in this role?

  • University degree (or equivalent) – preferably related to information technology field /a technical major
  • Software background, knowledge of basic Object-oriented programming languages and understanding of relational database management systems (RDBMS) such as Microsoft SQL Server, MySQL, Oracle Database, OpenEdge) is not a must but will be considered an advantage
  • Pre-sales experience in a software company will  be considered an advantage
  • Excellent English verbal and written communication skills are mandatory
  • Customer focused experience within the software industry
  • A good understanding of Client Operating Systems and Network Operation Systems
  • Ability to work both independently and in a team environment
  • Ability to prioritize tasks and handle multiple projects simultaneously
  • Excellent research skills and ability to resolve complex problems
  • Experience in dealing with customer contracts is preferred
  • Familiarity with basic license management technical tools and processes is preferred
  • Experience in license compliance and/or auditing practices is preferred

If the above fits your experience and career goals, then we would be happy to hear from you!

What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy:


  • Generous remuneration package
  • Employee Stock Purchase Plan Enrollment

Vacation, Family and Health:

  • 30 days paid annual vacation
  • An extra day off for your birthday
  • 2 additional days off for volunteering
  • Premium healthcare and dental care coverage
  • Additional pension insurance
  • Well-equipped gym on-site with CrossFit equipment and a climbing wall
  • Co-funded Multisport card
  • Daycare Center for your little ones

Аnd even more perks:

  • Flexible working hours and generous work-from-home allowance
  • Free underground parking with a designated space for bikes and electric scooters

And most importantly a great company culture with wonderful colleagues to learn from and collaborate with!


Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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