Systems Administrator, Senior

Information Technology @ Morrisville, NC, United States

Job Summary

As a Systems Administrator, Senior, you are tasked in providing the optimal end user system experience for all Progress employees. You will identify and address any bottlenecks users have and ensure they are as productive as possible.

In your role as an Systems Administrator, Senior you will:
  • Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues to translate business problems into IT solutions
  • Provide technical support to employees for client hardware, software and business applications
  • Recommend hardware and software solutions and participate in IT projects to evaluate, test and implement these same technologies
  • Manage user and computer accounts in a Microsoft Active Directory environment
  • Participate in the workstation lifecycle management –automated deployment of new machines and user profile migration using SCCM and USMT
  • Perform datacenter backup and recovery
  • Work closely with the Networking team to resolve various network connectivity issues
  • Provide IT support for company events and workshops
  • Participate in the team’s various ongoing projects like MacOS Enterprise Management, Office 365 Integration, Global Unified Printing Solution, etc.
  • Introduce new hires to internal IT systems and culture. May also provide training to educate end users on the use of basic and specialized applications
  • Enhance users experience by improving existing or introducing new systems and processes
About you:
  • At least 5 years of experience in the IT support/administration field
  • Strong Windows client troubleshooting skills (Windows 7, 8.1 or 10)
  • Deep understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
  • Experience administering Microsoft enterprise productivity tools – Office 365, Exchange, Skype for Business, etc.
  • Experience with MacOS, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM) and Virtualization technologies (Hyper-V, ESXi)
  • Exceptional hardware knowledge
  • Strong communication skills with the ability to tailor communication styles to different audiences
  • Experience supporting a development team
  • Linux and/or other Unix system administration will be considered an advantage
  • Microsoft, Cisco or similar industry certifications will be considered an advantage
  • Scripting experience (PowerShell, Unix shell, Perl/Python) will be considered an advantage
This position offers:
  • Constant stream of IT challenges to solve, with the resources to solve them
  • Chance to work with cutting-edge technologies - Windows 10, OS X Sierra, Office 365, System Center 2012 R2
  • Opportunity to expand your IT knowledge and acquire Microsoft, Apple and other industry certifications
  • A team that operates globally on 5 continents
  • Informal, friendly and knowledgeable environment
  • Opportunity for professional growth

Progress is proud to be an Equal Opportunity Employer!

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