Customer Success Manager-Data Science

Sales @ Redwood City, CA, United States

Job Summary

The Solutions Consultant will be a member of the Progress DataRPM Customer Success program, driving delivery of value to customers. You will overlay sales personnel providing specialist product expertise to the sales force. You will successfully partner with Account, Technology, and Sales Representatives to qualify and close new business on Progress DataRPM solutions. The Solutions Consultant will interact with sales team to architect the solution, and develop and execute solution strategies for market. Acting as a key player, you will manage solution opportunities to obtain appropriate and necessary resources for all qualified opportunities.

About the role:
  • Participate in customer engagements with the top customers and deliver high impact (impact = closed license revenue and customer satisfaction)
  • Provides direct deal support by leveraging industry knowledge, management and IT consulting skills, quantitative and analytical abilities in identifying key drivers, assessing process capabilities and developing business case for process enhancement
  • Integrates specific industry strategy customer operational objectives and business process understanding to define a clear solution strategy with actionable value communication and enables a successful customer experience
  • Contributes to team thought leadership through constantly synthesizing the customer experiences into content and methodologies that can be leveraged
  • Leads the development of industry specific tools and analytical processes to be leveraged by the sales, marketing and consulting organizations in their respective roles
  • Demonstrates analytical and problem solving skills, and strong consulting skills to influence thinking or gain acceptance of multiple customer constituencies

About you:
  • 5+ years of experience in information technology with industry leading companies or management & IT consultancy
  • Business degree from a top-rated business school
  • Demonstrated ability to learn quickly and participate on projects with varied industry focus and business imperatives
  • Proven aptitude to work in a virtual team environment and ability to build consensus
  • Exceptional business problem solving combined with strong interpersonal skills
  • Ability to build out value proposition/value engineering, complete with financial model for investment justification
  • Outstanding oral and written presentation communication skills
  • Clear understanding of enterprise software technologies
  • Understanding of infrastructure and platform trends
  • Should have sufficient understanding of big data, analytics
  • Experience with a premier consulting firm is a strong advantage

Share this open position