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Senior Technical Writer I

Technical Writing @ Hyderabad, Andhra Pradesh, India

Job Summary

Job Description: As a member of the documentation team, you will own and deliver product documentation (manuals and online Help) for the Progress OpenEdge product, a leading application development and deployment solution in the market. Specifically, you will:

  • Plan, research, and develop user documentation and online help to support product releases. This primarily includes trying out the product features, testing code-snippets, and authoring the new/revised features.
  • Conduct interviews with Subject Matter Experts (SMEs) in Development, QA, and Technical Support to gather relevant information to develop draft documentation 
  • Ensure documentation and online help is written in accordance with Knowledge Services documentation and production standards
  • Test draft documentation and online help against latest product builds throughout the development cycle to ensure completeness and technical accuracy of all procedures and tasks
  • Plan and complete tasks on schedule
  • Receive regular guidance from a documentation manager or project lead
  • Provide timely documentation status to project lead and documentation manager
  • Enrol in training courses to gain necessary knowledge of products and tools

 

Qualifications:

  • A./B.S. degree or equivalent experience
  • 3 – 4.5 years of technical writing experience 
  • Ability to work well both independently and within a strong, collaborative, team environment
  • Excellent communication and interpersonal skills
  • Familiarity with DITA and CMS is highly desirable
  • Familiarity with Agile Software Development methodology is highly desirable
  • Familiarity with Eclipse Help is a plus, but not required
  • A fundamental understanding of Java or C++ programming is desirable, but not required

 

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