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Senior Technical Support Engineer

Technical Support @ Sofia, Bulgaria

Job Summary

We are expanding our Sitefinity CMS team and we are currently on the lookout for an experienced Тech support engineer with solid understanding of the .NET framework, focusing on Web technologies - ASP.NET Web Forms/ MVC, and JavaScript, who also enjoys the day-to-day communication with other developers 

In this very technical role you will be part of the Sitefiny CMS product team and will be consulting customers in the development, deployment and troubleshooting of high-availability business-critical solutions. You’ll be given the opportunity to learn the Sitefinity platform inside-outcollaborate directly with the Sitefinity Engineering team, and will be working with some of the world’s leading Fortune 500 companies.

A typical day on this position involves providing expert advise on customers' web application architecture, code optimization, security, etc. By working hand-in-hand with our customers, you’ll be among the first to hear their direct product feedback and will have the chance to influence the product roadmap. 

As our support is legendary and we pride ourselves for it, we are only looking for the best of the best. So are you ready to join us? 

To be successful in this role you need to:  

  • Have professional programming experience with ASP.NET Web Forms/ MVC, LINQ, JavaScript, Angular JS 
  • Embrace the opportunity to learn new technologies and constantly improve your technical skills  
  • Be a great problem solver, have the ability to dig deeply into an issue and apply your skills to effectively develop, troubleshoot and communicate the solution with customers  
  • Be fluent in English. Feel comfortable leading technical conversations with customers 

What you will be doing most of the time:  

  • Working on client web site development 
  • Providing technical advice according to best practices for web site architecture 
  • Coming up with creative workarounds for complex customer problems 
  • Identifying product defects or limitations and prioritizing these with the Engineering team 
  • Author technical content – Knowledge Base articles, Blog posts, or anything that might be helpful for both current and potential customers 

The Product  

Sitefinity is an ASP.NET - based Content Management System delivering power without the complications.  Designed with both usability and extensibility in mind, Sitefinity is engineered to make managing a website a positive, empowering experience. Because it’s built on a cutting-edge code-base, Sitefinity is best equipped to meet the long term needs of today’s businesses, including tackling the fast-paced world of mobile.  

What we offer:   

  • A chance to join a team of industry recognized experts, and a company known globally for its cutting edge products  
  • A constant stream of exciting challenges and a broad range of resources to solve them  
  • Informal, friendly and knowledge-sharing environment with open communication and smart people around you  
  • An opportunity for professional and personal growth enhanced through a large library, development programs, trainings and regular performance assessment   
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