job-offer

Senior Database Administrator

Professional Services @ Work from Home, United States

Job Summary

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other and cheer our wins. Join us as a Sr. Database Administer for our OpenEdge product group.

JOB SUMMARY:
Come work with the worlds best OpenEdge Database Administrators as part of the Bravepoint Managed Database Services. The team brings over 200 years of OpenEdge database experience where we manage more than 2,000 databases consuming more than 70 Terabytes of database space. In this role you will be responsible for the management of all database related activities for your assigned customers as well as have shared responsibility for all customers.

WHAT YOU WILL DO IN THIS ROLE:
  • Be the Primary DBA contact for several customers
  • Produce Monthly Reports for several customers
  • Share on-call responsibilities for your time zone
  • Perform ad-hoc DBA work as required
  • Take ownership of designated issues submitted by customers.
  • Conduct research using a variety of resources, including documentation, Knowledge Base, bug database, source code, etc.
  • Run customer test cases when available
  • Communicate clearly and precisely with customers regarding technical issues setting expectations for callbacks and follow-up regarding their issues
  • Escalate issues to management when needed
  • Communicate effectively and professionally with peers, supervisors, ancillary departments and all other external/internal customers
  • Interact professionally and courteously with all customers and peers Easily approachable, react calmly under stressful situations; receive constructive criticism well. Maintain confidentiality
  • Consistently demonstrates excellent communication skills including effective listening skills
  • Excellent communication skills in person, over the phone, and in writing
  • Proficient documentation skills
  • OpenEdge Replication Experience
  • Unix shell scripting skills

WHAT THE IDEAL CANDIDATE WILL NEED TO HAVE:
  • BS in Computer Science, Computer Information Systems or equivalent experience
  • OpenEdge DBA experience in a production environment, 8 years minimum
  • Proficient documentation skills
  • Unix shell scripting skills
  • Basic analytical and troubleshooting skills specific to software related issues
  • Strong customer service skills
DESIRED SKILLS
  • OpenEdge Replication Experience
  • OpenEdge 4GL programming experience

BENEFITS:
Here at Progress, we truly care about your employee experience. It is important to us for our employees to balance their work and home life, obtain viable options for their health and wellness, grow their career, and plan for financial success.

The Progress benefits package is designed to recognize the diverse needs of our work force. We offer a variety of benefits for your health care needs, including four medical plans that meet any need or budget. Take advantage of our financial benefits, including an Employee Stock Purchasing Plan and a 401(k) with a company match! In addition to a variety of options to continue your career growth, Progress offers a generous Tuition Reimbursement program.

Progress provides flexibility to our employees through Flexible Vacation Time, Flexible Hours, and telecommuting options. Take time to bond with your newest family addition through our Parental Leave options. Or celebrate you by enjoying a birthday holiday! You can even give back to the community through our community service time off.

Progress is proud to be an Equal Opportunity Employer

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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