We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other and cheer our wins. Join us as a Customer Order Management Representative in Rotterdam.
In this role, you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement and ultimately, ensure great customer experience.
Your area of responsibility:
- Create system generated quotations as required by the field Sales organization
- Receive customer purchase orders and review them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts
- Directly contact Sales Representatives and/or customers to resolve any order-related issues
- Book orders into the order management system in a timely and accurate manner and ensure proper invoicing
- Ensure accuracy with existing license configuration details
- Ensure and validate that customer’s license requirements are within the expected compliance requirements
- Generate control codes/license files to entitle product to customers
- Ensure high levels of customer satisfaction through prompt and courteous communication of open and closed order status
- Work closely with and support the Sales team with scheduling
- Fluent in Dutch and English
- Good communication skills both oral and written
- Good organizational, time management and multi-tasking skills
- Prior Order Management skills a plus
- Exercises judgment within established practices to resolve problems and recommend solutions
If this sounds like the right fit for you, we would be happy to hear from you! Apply now!
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!