License Management Services Manager

Legal @ Bedford, MA, United States

Job Summary

We are looking for a License Management Services Manager to join our Software Asset Management team, focused on promoting the management, governance, and awareness of the proper use and distribution of Progress products.  SAM offers a range of value-added services to address customers' license management and software license compliance needs that are transparent and consultative, based on proven processes and expert licensing capability, and with a focus on maintaining strong customer relationships. 

This role will be responsible for performing impartial and co-operative license reviews within Progress’ customer base, scattered through USA/CALA region and will interact closely with other members of the Progress license management services team.

About the Role:
  • Analyze data sets in accordance to program rules, End User License Agreements (EULAs) or customer specific contracts.
  • Provide accurate and verifiable reports evidencing a customer’s software deployment and licensing position.
  • Communicate and advocate technical, legal and/or audit-related information, as well as the company’s position on audit findings, to both technical and non-technical groups, internally and externally (i.e., directly to the company’s customers), and negotiate transactions arising out of LMS cases.
  • Partner with key stakeholders throughout the process to ensure success.
  • Ensure customer satisfaction and excellence of service at all times while still focusing on resolving any potential licensing issues through invoicing.
  • Ability to maintain active pipeline & demonstrate progress for each account on a weekly basis.
  • Develop and constantly maintain a good level of understanding of Progress products, their associated licensing terms and conditions as well as Progress’ business practices, policies, sales strategies and licensing metrics.
  • Work on specific license management related projects as agreed with manager.
  • Build and maintain strong working relationships with other internal departments such as Sales, Finance, Legal and Support.
About You:
  • Bachelor’s Degree in an applicable discipline
  • 3-5 years relevant work experience.
  • Familiarity with Progress products and/or services gained from a Progress environment. Technical background and OpenEdge experience an advantage.
  • Software background, knowledge of basic programming and understanding of databases is a must
  • Ability to clearly and confidently communicate technical information in emotionally charged situations.
  • Ability to analyze large data sets using Excel—a high Excel proficiency is required.
  • Ability to conduct customer interviews to understand technical environments/deployments to ensure complete and accurate analysis.
  • Shows strong attention to detail and a consistently high level of accuracy.
  • Demonstrates strong verbal and written communication skills.
  • Effectively sets priorities, tracks detailed tasks, and meets deadlines.
  • Project management skills to ensure timely completion of the license reviews
  • Develop strong teaming relationship with team members and the local sales organization.
  • Able to multi-task
  • Fluency in Spanish, Portuguese is advantageous

Progress is Proud to be an Equal Opportunity Employer!

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