Junior Network Support Engineer

Job Summary

We’re Progress - we offer the best products to develop, deploy and manage high-impact applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as a Junior Network Support Engineer in Melville, NY.

In this role, you will provide technical assistance for Kemp’s LoadMaster family of products to our customers and partners. You will be expected to deliver stellar support for various topics, including configuration, troubleshooting, traffic analysis, and application delivery. Technical support is offered by phone, email, and remote screen sharing tools using various troubleshooting techniques. Engineers are required to follow through on technical issues until they are resolved.

Key Responsibilities:

  • Provide Tier 1 – Tier 2 technical support to troubleshoot and resolve hardware and software issues on LoadMaster devices. Using: application protocols including HTTP, SMTP, DNS, FTP, and SNMP, and tools such as VMware, Xen, or Hyper-V virtualization environments.
  • Appropriately, effectively and proactively communicate case statuses, plans of action, and technical information to internal departments and external customers.
  • Generate clear and concise internal documentation in the form of case notes and technical notes.
  • Maintain and improve Kemp’s excellent customer support.


  • In-depth knowledge of networking protocols, specifically TCP/IP.
  • Excellent troubleshooting, analysis, and creative problem-solving abilities.
  • Read, write and speak English fluently, including technical concepts and terminology.
  • Positive attitude and strong work ethic.
  • Must be able to collaborate with others and work well in a team.
  • Ability to multi-task and manage time effectively.
  • Ability to relay technical information to customers with varying skill levels.
  • Proficiency with Windows and Linux Operating Systems.

Preferred Knowledge:

  • BS degree or equivalent experience preferred.
  • Read, write and speak German fluently, including technical concepts and terminology.
  • Experience in a technical support role, working with relevant technologies.
  • Intermediate technical knowledge of TCP/IP, including such topics as HTTP headers, OSI layers, and TCP flags/parameters.
  • Layered Networking
  • Knowledge in at least one of the following web and application servers (Apache, Tomcat, WebLogic, IIS)
  • Microsoft Exchange, SharePoint, and Lync experience is desirable.
  • Demonstrated experience and Intermediate-level knowledge with network devices (routers, switches, etc.).
  • Intermediate-level knowledge of SSL, and DNS.
  • Technical Certifications such as CCNA, CCNP, MCSE, or VCP are advantageous but not required.

If the above fits your experience and career goals, we would be happy to hear from you!

What we offer in return is the opportunity to join a great company culture with wonderful colleagues to learn from and collaborate with and to also enjoy:

  • Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Additional voluntary benefits include crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal and pet insurance
  • Tuition Reimbursement program
  • Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
  • Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave
  • Employee Assistance Program (EAP) and an employee well-being program focusing on the physical, mental, and financial health

Apply now!



We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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