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IT Help Desk Specialist

Information Technology @ Sofia, Bulgaria

Job Summary

Even developers need heroes! Progress is looking for a motivated IT Help Desk Specialist to join forces with the IT Support team in Sofia.

In your role as an IT Help Desk Specialist you will: 

  • Provide ongoing IT support for company employees worldwide with an emphasis on timely resolution and user education
  • Manage user and computer accounts in a Microsoft Active Directory environment
  • Work closely with the Networking team to resolve various network connectivity issues
  • Provide IT support for company events and workshops
  • Participate in the workstation lifecycle management – automated deployment of new machines and user profile migration using SCCM and USMT
  • Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues
  • Introduce new hires to internal IT systems and culture
  • Enhance users experience by improving existing or introducing new systems and processes


You will be the person who has: 

  • At least 1-2 years of experience in the IT end user support field
  • Strong Windows client troubleshooting skills (Windows 7, 8.1 or 10)
  • Good understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
  • Good hardware knowledge
  • Fluency in English
  • Good communication skills
  • Microsoft, Cisco or similar industry certifications will be considered an advantage
  • Experience with Mac OS X, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM) or Virtualization technologies (Hyper-V, ESXi) will be considered an advantage

 If you are looking for: 

  • Constant stream of IT challenges to solve, with the resources to solve them
  • Chance to work with cutting-edge technologies - Windows 10, macOS Sierra, Office 365, System Center Configuration Manager
  • Expanding your IT knowledge and acquiring Microsoft, Apple and other industry certifications
  • A team that operates globally on 5 continents
  • Informal, friendly and knowledge environment
  • Young, smart and motivated people to work with
  • Opportunity for professional growth


Apply now!


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