Information Developer-(User Assistance)

Content Development @ Bedford, MA, United States

Job Summary

About the Team:
The OpenEdge Content team’s mission is to deliver a persona-based, self-serviced, crowd-sourced, measurable experience through compelling content to rapidly enable our customers, partners and employees to be successful with our products and technology.

About the Role:
As an OpenEdge Information Developer, you will:
  • Understand our technology and how it works to address real business challenges
  • Apply creativity to ideate, design, create and implement best and next-practice content that is engaging and just-in-time consumable for Progress users, Partners, and employees
  • Produce a variety of medium, including but not limited to documentation, videos, webinars, structured walk-throughs, tutorials, User Guides, instructor led-training, online training, self-service resources, whitepapers, assessment exams, certifications
  • Move between projects in a fast-paced Agile environment, simultaneously managing multiple projects, to meet deliverable deadlines
  • Interview subject matter experts and analyze product requirements and user stories to write technical end-user content related to installing/upgrading software, configuring and using software, using reporting tools, planning and executing data loads and migrations, and integrating applications with each other and with third-party applications or external systems
  • Test software, make recommendations, report technical problems or inconsistencies, and validate end-user content for consistency with product functionality
  • Follow and contribute to company content development standards and library of terms; develop content with approved templates, guidelines, and best practices; suggest process efficiencies and improvements; participate in peer reviews.
About You:
  • A technical B.A./B.S. degree or equivalent experience
  • Two - four years of technical content writing experience
  • A fundamental understanding of object-oriented programming and JavaScript, or database administration, is required
  • Capacity to quickly adopt process and tooling to produce a variety of content formats
  • Ability to work well both independently and within a strong, collaborative, Agile team environment
  • Superior communication and interpersonal skills
  • Samples of published content for review (documentation, courseware, tutorials, etc.)
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