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Information Developer

Software Engineering @ Hyderabad, Andhra Pradesh, India

Job Summary

About the Role: 
As an Information Engineer, you will:

Demonstrate an understanding of the writing principles & processes and superior writing skills in practice

    • Demonstrate the ability to own, maintain, estimate, scale and address documentation needs as an individual contributor
    • A quick, on-the-job learner, who can understand our products & technology to contribute in a meaningful manner
    • Apply creativity to ideate, design, create and implement best and next-practice content that is engaging and just-in-time consumable for Progress users, Partners, and employees
    • Produce a variety of medium, including but not limited to documentation, videos, webinars, structured walk-throughs, tutorials, User Guides, instructor led-training, online training, self-service resources, whitepapers, assessment exams, certifications
    • Move between projects in a fast-paced Agile environment, simultaneously managing multiple projects, to meet deliverable deadlines
    • Interview subject matter experts and analyze product requirements and user stories to write technical end-user content related to installing/upgrading software, configuring and using software, using reporting tools, planning and executing data loads and migrations, and integrating applications with each other and with third-party applications or external systems
    • Test software, make recommendations, report technical problems or inconsistencies, and validate end-user content for consistency with product functionality
    • Follow and contribute to company content development standards and library of terms; develop content with approved templates, guidelines, and best practices; suggest process efficiencies and improvements; participate in peer reviews.

    About You:

    • A degree in English / Mass Communication & Journalism or Any degree
    • Two - four years of technical writing experience
    • A fundamental understanding of object-oriented programming and JavaScript, or database administration, is required
    • Capacity to quickly adopt process and tooling to produce a variety of content formats
    • Ability to work well both independently and within a strong, collaborative, Agile team environment
    • Superior communication and interpersonal skills
    • Samples of published content for review (documentation, courseware, tutorials, etc.)

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