Salesforce Product Owner, Senior

Job Summary

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person - at work and in life. Our diverse life experiences enrich our culture because people power progress.           
We are looking for a Senior Product Owner to support the productivity and effectiveness of our Go-To-Market teams (Marketing, Sales, Order Management, etc.) and to create and translate the Account Master vision and strategy into a well-defined and prioritized backlog of user stories, with a strong focus on leveraging enterprise applications to enhance the sales journey. Senior Product Owner will lead our Account Master Scrum Team. This team is responsible for the data governance processes so that data is clearly understood, accurate, deduplicated, and metadata is defined. It develops a robust and intuitive salesforce application with appropriate controls, monitoring, and reporting and supports processes to systematically track and resolve data or process issues. The team is involved in the analytics and reporting in Progress BI environment and supports these functions and business processes.         
Role Responsibilities:           
  • Interpret our business needs, product strategy and vision to the technical development teams to ensure we build the right applications for the dynamic enterprise go-to-market opportunities.
  • Build user insights into all stages of the planning and execution processes through completing continuous stakeholder research and assessment activities.
  • Ensure continuous validation of features and stories with stakeholders throughout the development lifecycle.
  • Synthesize information across vision, roadmap, and program backlog for the team(s).
  • Work closely with the Product Manager, triaging stakeholder requests, identify user pain points and champion solutions that improve value that users derive from the application(s).
  • Contribute to Enterprise Application Strategy and Roadmap, taking ownership of the Account Master aspects of this roadmap. Presents to stakeholders and end users.
  • Act as the voice of the user to the SAFe Agile team and drafting the team(s) specific objectives for the upcoming Program Increments (PI) and sprints, works with the team to decompose SAFe Agile epics into user stories and provides clarity on scope to aid the team with design and effort estimates
  • Drive Sprint goals and content through prioritized backlog and ensure definition of “ready” is validated through proper acceptance criteria, tests, quality, fitness for use and support the definition of done.
  • Own the backlog for the SAFe Agile team(s) which includes collaboration w/ PM, PO’s, Architects, etc. to ensure the proper sequencing of backlog items based on program priorities, events, technological implications, outcomes of PI and Sprints and dependencies with other teams; may also prepare and produce PI System Demo to fold the feedback into the Team/Program backlog. Manage product backlog execution risks and escalate to PM as needed.
  • Responsible for User Story prioritization, refinements, elaborations, story acceptance criteria, ensuring stories are clear, unambiguous as determined by the SAFe Agile Team(s).
  • Anticipate changes to supported third-party products’ lifecycle for the area of managed competence, updates the product backlog to ensure timely acceptance.
 A strong candidate demonstrates:           
  • Proven experience as a Product Owner or similar role, with a focus on Lead to Cash Enterprise Applications realm specifically focused on the Salesforce Sales Cloud domain; Accounts and Contacts health, data enrichment capabilities, firmographic data support, Customer segmentation.
  • Deep understanding of Enterprise Applications tools and their application within the sales process
  • Ability to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
  • Proven ability to articulate and execute against a strategic roadmap including an organized, well-defined visual Account hierarchy
  • Ability to lead others in solving complex problems using strong analytical skills and capable of deriving insights from stakeholder feedback and system data.
  • Proven ability to illicit input and dedication from teams outside of their span of control
  • Excellent communication and stakeholder management skills, able to collaborate effectively with cross-functional teams and stakeholders
  • Familiarity with SAFe Agile methodologies and experience working in a SAFe Agile development environment
  • Ability to prioritize and manage a well-defined backlog, ensuring on-time delivery of valuable features
  • Ability to manage a consistent, scalable, and trustworthy coverage model so that reps, teams, and managers can efficiently manage their responsibilities
  • Communicate effectively to present complex problems, data, and potential solutions
Nice to have:      
  • Passion for delivering outstanding stakeholder experiences and driving user adoption by communicating complex concepts with non-technical users, anticipating potential objections and being able to influence peers and leadership.
  • To be data-driven, continually ask and answer questions with data, framing topics and quantifying decisions and problems using contextual data.
  • Process oriented, identifies and solves problems to standardize and optimize end to end processes
  • BA/BS in a relevant field; additional certifications in Salesforce and SAFe Agile methodologies are a plus
  • Excellent logic and problem-solving skills
  • A natural desire to explore the breadth of applications functionality, user experience and business processes
If this sounds like the right fit for your experience and career interests, we would be happy to talk to you! What we offer in return is:                  
  • 25 days annual leave + an extra day off for your birthday
  • Company funded private health insurance
  • Employee Assistance Program
  • Wellbeing Program
  • Pension Scheme
  • Cycle to work scheme
 #LI-NT1 #LI-remote                  

We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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