Order Management Representative - German speaking

Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.   

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Order Management Representative and help us do what we do best: propelling business forward.

In this role, you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement and ultimately, ensure great customer experience.

In this role, you will:

  • Create system generated quotations as required by the field Sales organization

  • Receive customer purchase orders and review them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts

  • Directly contact Sales Representatives and/or customers to resolve any order-related issues

  • Book orders into the order management system in a timely and accurate manner and ensure proper invoicing

  • Ensure accuracy with existing license configuration details

  • Ensure and validate that customer’s license requirements are within the expected compliance requirements

  • Generate control codes/license files to entitle product to customers

  • Ensure high levels of customer satisfaction through prompt and courteous communication of open and closed order status

  • Work closely with and support the Sales team with scheduling

     Your background:

    • German Native speaker or very good German speaking and writing knowledge

    • Proficient speaking and writing skills in English

    • Very good communication skills

    • Experience with an ERP system

    • Previous experience in the field of order management and/or account management experience

    • Proven customer-centric mentality with strong attention to details

    If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

    • Compensation: Base salary plus bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.

    • Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress

    • Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering

    • Well-being: A global well-being program focused on physical, mental, and financial health.

    • Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.

    • Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

    Apply now!  

    #LI-IL1 #LI-Hybrid     

    We Make Progress

    Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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