Customer Retention Manager - German speaking

We're Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer on our wins. Join us as a Customer Retention Manager in Bulgaria.

This opportunity is perfect for someone with an unmatched passion for building customer loyalty. Our mission is to improve client retention rates and promote product expansion through outreach to a broad spectrum of customers. In this role, you will be focused on increasing our Infrastructure Management solutions renewal rate in the DACH market, but not only that. Your responsibilities will include tracking sales activities and customer data within internal systems, being a specialist for new product rollouts and offerings to increase customers' awareness of our product portfolio and SaaS solutions, and guiding cross-sell and up-sell opportunities.

In this role, you'll get to:

• Maximize customer retention rates through inside sales techniques over the phone, video, and email while making sure customers are choosing the appropriate products and deployment options
• Manage a high volume of renewals across different products and platforms
• Work in teams with technical pre-sales colleagues and account managers
• Increase customer awareness of Progress' Infrastructure Management product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers as you build customer relationships throughout the renewal lifecycle
• Maintain a healthy pipeline by tracking sales and renewal activities, customer data, and customers' status within internal systems (Salesforce.com)

Your Profile:

• Have experience in a B2B commercial customer-facing role
• Be passionate about tech and want to grow in an exciting customer-facing role
• Be willing to learn about technical subjects and articulate a value proposition to customers
• Demonstrate empathy and curiosity for the customer experience
• Full professional proficiency in English and German, both verbally and written

It's also great if you:

• Understand the SaaS DACH market
• Are experienced with inside sales, software renewals, customer success, or other similar teams
• Have experience driving value for customers across multiple product offerings

So if this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and to also enjoy:

Compensation:

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health:

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site
• Co-funded Multisport card
• Daycare Center for your little ones
• Flexible working hours and generous work-from-home allowance
• Free underground parking with a designated space for bikes and electric scooters