Customer Order Management Representative - English and French/German/Italian/Dutch/Polish

Job Summary

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as a Customer Order Management Representative in Rotterdam, you can join us in doing what we do best: propelling business forward.

In this role, you will work with all levels of Sales, Legal, Finance, and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure a great customer experience.

What you'll do:
  • Creates system-generated quotations as required by the field Sales organization
  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing
  • Ensure accuracy with existing license configuration details
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations
  • Generate control codes/license files to entitle products to customers
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status
  • Works closely with and supports the sales team
What would make you successful for this role: 
  • Proficient speaking and writing skills in English
  • Excellent in any of the following languages: French/German/Italian/Dutch or Polish
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience
  • Proven customer-centric mentality with strong attention to detail
If this sounds like the right fit for your experience and career interests, we would be happy to talk to you! What we offer in return is:
  • 24 days’ vacation (increased after years of service) + an extra day off for your birthday
  • Premium Collective Health Insurance Plan with a monthly employer contribution
  • Premium Collective Pension Scheme fully funded by Progress
  • Company-paid commuting/mileage reimbursement
  • Fitness Program, allowing you to choose a gym and enjoy the discount and tax-advantage
  • Fresh fruit daily and selection of good coffee & tea
But most importantly a great company culture with wonderful colleagues to learn from and collaborate with!


We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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