Customer Order Management Representative - English and Dutch (6-month fixed-term contract)
Job Summary
In this role you will:
- Creates system-generated quotations as required by the field Sales organization
- Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts
- Makes direct contact with Sales Representatives and/or customers to resolve any order related issues
- Books orders into the order management system in a timely and accurate manner and ensure proper invoicing
- Ensure accuracy with existing license configuration details
- Ensure and validate that customer’s license requirements fall within expected compliance expectations
- Generate control codes/license files to entitle products to customers
- Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status
- Works closely with and supports the sales team
Your profile:
- Fluent in English & Dutch.
- Very good communication skills
- Experience with an ERP system
- Previous experience in the field of order management and/or account management experience
- Proven customer-centric mentality with strong attention to detail
If this sounds like the right fit for your experience and career interests, we would be happy to talk to you! What we offer in return is:
- Generous remuneration package
- Employee Stock Purchase Plan Enrollment
- 24 vacation days annually
- Birthday day off
- Holiday entitlement increases with years of service
- Extra time off for service anniversaries
- Community service time off
- International Women’s Day – March 8 is an official holiday for all employees
- Group personal pension plan
- Income protection coverage in case of long-term illness or reduced earning capacity
- Collective health insurance
- Hybrid working
- Meal and commuting allowance (public transport card or per-kilometer reimbursement)
- Bike lease scheme with tax benefits
- Company fitness program – access to gyms nationwide
#LI-Hybrid
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We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
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