job-offer

Channel Operations Specialist , Senior

Sales Operations @ Bangalore, Karnataka, India

Job Summary

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other and cheer our wins. Join us as a Channel Operations Specialist, Senior  for our Bangalore, India team.

What you will do in this role:

  • Quickly learn and master the quoting process
  • Deal & Lead Registration
    • Process new activations and expansions
    • Effectively respond to reseller inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)
    • Manage in-bound partner requests (portal management, monitoring & tracking)
    • Management of channel partners in SFDC
    • Partner registration by geography and coverage mapping
    • Partner referral fee processing & payout
  • Be a liaison between our resellers, reseller team, and commercial sales team
  • Learn to effectively maneuver through various procurement processes
  • Needs to have a process-oriented mindset
  • Be comfortable working cross-functionally
  • Handle escalations with resellers and provide responses from internal teams
  • Partner assets management
    • Managing partner access management to various assets
    • Partner on-boarding and enablement planning
  • Partner engagement tracker
    • Quarterly deal activity monitoring & review
    • Partner deals Renewal planning & execution
    • Enable partner representatives to access our systems and complete courses as per the quarterly goals. Ensure they remain on track and provide support to partners/resellers

Qualifications:

  • Bachelor's in Engineering / equivalent course 
  • 3+ years of relevant experience
  • MS Office and CRM system proficiency preferred
  • Experience with SQL query OR Any Programming language/scripting language to automate reports and dashboards
  • Operationally minded and efficient
  • Demonstrated ability to collaborate with a distributed sales team
  • Proven ability to continuously learn and master new processes in an ever-changing environment
  • Prior experience managing Channel / Partner operations is desirable
  • Experience with demonstrating product knowledge
  • Aptitude to manage numerous requests and time demands concurrently
  • Strong professional communication skills-- written, verbal, presentation

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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