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.NET Developer Support Engineer Intern

Job Summary

We’re Progress – we offer the best tools for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer on our wins. We now have an open position for a .NET Developer Support Engineer Intern to join our team. The team is responsible for creating and delivering Document Processing Library (DPL) product distributed across the whole Telerik UI portfolio and used in products like Telerik UI for Blazor / ASP .Net Core / Maui / WinForms / Xamarin and more. The team is also developing UI components for handling documents for Telerik UI for WPF. This is an essential library for everyone who needs to create and manipulate different kinds of complex document formats like DOCX, XLSX, PDF, and more. Please note that this is a full-time intern position for 6 months (8h/ day).

This is a great opportunity for someone who’s excited by the possibilities offered by programming but who’s most motivated by solving real problems for other developers. You will be consistently engaged by diverse and interesting challenges. You'll use a constantly evolving toolset to solve a constantly evolving array of problems. There's room for coding in this position, but you don't have to be a super coder to start.  

This is what you’ll be dealing with if you join us:  

  • Owning designated code cases submitted by developers and making sure their problem is solved in the best possible way 
  • Researching a variety of resources, including documentation, Knowledge Base, bug database, and Community forums 
  • Debug client cases and make bug fixes into production.
  • Running cases provided by customers to reproduce and diagnose support incidents 
  • Communicating clearly and precisely with customers regarding technical issues and setting the right expectations 
  • Escalating product issues to the product teams 
  • Logging product defects and feature requests; provides Engineering with clear and complete information when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary 
  • Participating in knowledge capturing (e.g., Creating new knowledge resources and/or updating the existing ones - product demos, KB and technical articles/documentation, code libraries.). 
  • Reviewing product documentation and identifying topics that need improvement 

To be great in this role you need to have:  

  • A broad technical curiosity with proven technical understanding and problem solving 
  • .Net experience with any technology 
  • The ability to communicate clearly and positively through written and spoken English

What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy:  

  • 15 days vacation + an extra day off for your birthday 
  • Student time off 
  • Generous work-from-home allowance 
  • Premium healthcare and dental care coverage 
  • A modern office with a well-equipped gym onsite 

If the above fits your experience and career goals, then we would be happy to hear from you!  

#LI-NT1 #LI-Hybrid

Together,
We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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