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Three ways utility companies can reduce churn, cost-to-serve and friction across customer experiences

What steps can utility companies take to keep pace with these rising expectations?

 

Consumers today have become accustomed to a fast, consistent and personalised experience for every aspect of customer interaction. According to an industry study, 91% of consumers are more likely to spend on brands that deliver relevant offers and recommendations.

Our latest whitepaper outlines 3 best practices for utilities to improve the quality of customer experience through personalisation, while lowering costs at the backend and staying competitive in the market.
Discover how to:

  • Leverage data-driven insights to predict and reduce customer churn
  • Digitise customer service to lower cost-to-serve
  • Use personalisation to improve conversion rates and self-service

Download the whitepaper for more insights to step up your personalisation strategy and improve customer satisfaction.

Download Paper