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From working with ServiceMax shops and consultants, I learned that data warehousing and federation have been very popular use cases for direct SQL-92 access and integration to ServiceMax data via ODBC and JDBC drivers. ServiceMax is a suite of field service applications powered by force.com, and the Progress DataDirect Connect XE for ODBC and JDBC force.com drivers fully support this native force.com application. And a common operational use case for ServiceMax shops is SQL integration of critical updates to time-tracking systems, such as Kronos, which enables real-time decision making when coupled with standard Salesforce Workflows and Approvals.
ODBC and JDBC drivers enable organizations to seamlessly integrate ServiceMax field service data with business systems for operations and 360 degree business intelligence.
Common Data Integration use cases with ServiceMax
Common Database Federation use cases to ServiceMax
A professional contact at ServiceMax provided access to a demo account; and I used SQL based applications installed on one of my virtual machines to better understand the ServiceMax schema and then ran a basic data visualization.
Visual schema references for location object, SVMXC__SITE, using ServiceMax JDBC driver with DBVisualizer
Locations mapped by SVMXC__LOCATION_TYPE in Northern California using custom SQL with Tableau Data Visualization Tool via ODBC.
While data warehousing is a popular use case, ODBC and JDBC drivers further enable applications to access data in ServiceMax directly to complement the data warehouse. I know what you're thinking and the answer is "yes", you get real-time SQL access to live transactional data.
Sumit Sarkar is a Chief Data Evangelist at Progress, with over 10 years experience working in the data connectivity field. The world's leading consultant on open data standards connectivity with cloud data, Sumit's interests include performance tuning of the data access layer for which he has developed a patent pending technology for its analysis; business intelligence and data warehousing for SaaS platforms; and data connectivity for aPaaS environments, with a focus on standards such as ODBC, JDBC, ADO.NET and ODATA. He is an IBM Certified Consultant for IBM Cognos Business Intelligence and TDWI member. He has presented sessions on data connectivity at various conferences including Dreamforce, Oracle OpenWorld, Strata Hadoop, MongoDB World and SAP Analytics and Business Objects Conference, among many others.
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