We’d like to introduce you to some of the people from around the world who make us who we are. In this post, meet Hetali Shah, technical support engineer.
A fearless member of the Progress team, Hetali moved from India to the U.S. for her career. At Progress, she supports customers with all of their Kendo UI needs. Read a bit about her personal and professional journey below.
I’m on the customer support team for Kendo UI so I answer customer questions on Kendo UI for jQuery or Angular. We provide phone assistance and ticket system, so the customer either calls in or opens a ticket. Few tickets can take a full day. It’s been cool learning new things with every customer question, and I learn a lot from our team in Bulgaria. Our Kendo UI Angular team is based in Sofia, Bulgaria, and I’m one of the only ones with Angular skills in the United States, so my knowledge of Angular is continually growing with each ticket that comes in. I’ve realized that even when I become a top-tier engineer, I will still be learning. There’s something new coming in the tech world every day.
I got my bachelor of engineering degree in information technology at the University of Mumbai in India. I moved to the United States in August 2016 after I enrolled at the University of Massachusetts Lowell for my master’s in computer science. I got my degree in May 2018. I decided to move here to experience the culture, education system, people, etc. and so far it’s been good.
As far as the transition, I was homesick at first, but now it’s fine. I visit my parents every year in Mumbai, and I have good friends in the States.
Absolutely. I want to become a manager, and I feel like I have the support I need to get there. I really look up to my manager, Petya Sotirova. She is very young, but she’s already a senior manager and she works really hard, makes time for us. She’s just amazing at managing everything.
I like working here. I am where I’m supposed to be, and I’m on the right path, I feel.
You know, I’m lucky that my education and my career has been very gender-balanced. In undergrad there were a lot of girls in my class, and for my master’s the number of women dropped off a bit, but still, it was pretty much gender-balanced. And now I have a woman as my boss who’s leading a whole team. I like how bigger companies are focused on hiring more women in tech positions, but it’s definitely different in smaller companies.
Focus on one thing and become a pro at that. Because I picked up everything while getting my bachelor’s, I still wasn’t sure what I wanted to focus on in my career. Instead of getting jumbled with all the types of technologies out there, focus on one thing and become the best at that.
I love working out and being active. You can find me playing tennis or swimming on some days. On the exact opposite end of that, I love binge-watching TV and cooking. I like to create healthy versions of food and desserts.
To get to know other Progressers like Hetali, read more of our Progress employee interviews here.
Learn about Progress for Tomorrow
Danielle is a Senior Communications Specialist at Progress, where she is also on the leadership team of the employee resource group, Progress for Her, and an Advisory Committee member on Progress’ Inclusion & Diversity Committee. When she’s not at work, you can find her writing, reading, or acting like a tourist in her own city.
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