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Support Overview

Industry Leading Global Support

Welcome to Progress Software Worldwide Support. Progress support services are designed to provide customers and partners with world-class technical support. Progress provides access to technical expertise and resources that keeps your development and application infrastructure operating at peak performance.

Our goal is to ensure our customers success in using our products.

In order to accurately serve your needs and provide the right technical resources and a timely solution, please select the appropriate product family link from the list below:

  • OpenEdge® Application Platform products

    OpenEdge Architect, OpenEdge Studio, OpenEdge Application Server, OpenEdge RDBMS, OpenEdge DataServer, OpenEdge Management (formerly Fathom),
    OpenEdge Replication, WebSpeed, Progress RDMS

  • Apama® Complex Event Processing Platform products

    Apama Algorithmic Trading Platform, Apama CEP Platform, and Apama EventStore.

  • Sonic™ Enterprise Service Bus products

    Sonic ESB, Sonic Orchestration Server. SonicMQ, Sonic XML Server, Sonic Workbench, Sonic Bridges/Clients, Sonic Adaptors, and Sonic Database Service.

  • Actional® SOA & Web Services Management products

    Actional Looking Glass and Actional SOAPstation.

  • DataDirect® Data Connectivity products

    DataDirect Connect for JDBC, DataDirect for ODBC, DataDirect for ADO.NET, DataDirect for SequeLink, DataDirect Xquery, DataDirect for XML Converters, DataDirect Shadow*, DataDirect Shadow*, Stylus Studio z/Direct. * Formerly NEON products.

  • DataXtend™ Data Integration products

    DataXtend Enterprise, DataXtend Remote Edition (formerly PeerDirect), and DataXtend Caching Edition (formerly Persistence).

  • EasyAsk® Natural Language Search and Query products

    EasyAsk Enterprise, EasyAsk Commerce, EasyAsk ISV.

  • ObjectStore® Object Data Management products

    ObjectStore and ObjectStore PSE Pro.