Maintenance Support

Online or off, get answers to your technical questions in your language from the Progress experts.

Progress Customer Support ensures that every Progress customer has the opportunity to be successful with Progress products. Customer Support provides the information and the tools for timely resolution of customer issues.

• Mission Critical Support focuses on your company needs and provides a designated Technical Account Manager (TAM), proactive personalized support and direct access to senior level Technical Support Engineers.
  
  
• Extended 24x7 Support provides 24x7 support 365 day a year including holidays, one-hour guaranteed call back, and continuous effort for business-critical issues.
  
  
• Basic Maintenance provides technical support during Progress standard business hours. For assistance outside of business hours our online Knowledge Center is available 24x7 to provide you with solutions.
  
  
• Partner After-Hours Support provides Application Partners the ability to offer their end users direct access to Progress Technical Support for after-hours support on Progress products.

All Progress® and Progress® OpenEdge® products (unless otherwise noted) include the following services at no additional charge:

• Installation support via telephone or e-mail
• Web access to products reference documentation
• Web access to product update listings