Volvo Cars Belgium

As a premium car company, Volvo is a world leader in safety and innovation.

Challenge

Volvo Cars Belgium wanted to seamlessly integrate its dealer management systems across all 65 dealerships with the company's corporate enterprise applications to improve communication and ensure a consistently superior customer experience.

Solution

Progress products, including Progress OpenEdge and Sonic ESB, are helping Volvo dealers throughout Belgium and Luxemburg standardize on a dealer management system and interoperate more efficiently with centralized Volvo business applications.

Results

• Achieving Superior Customer Service: Web services help Volvo dealers throughout Belgium and Luxemburg provide their customers the premium services they expect; and 98 percent of all Volvo parts ordered are delivered overnight.
• Increased Visibility: From customer order through vehicle delivery and customer service, dealers are able to track a vehicle through its entire lifecycle to ensure a consistently superior customer experience.
• Rapid implementation: This dealer management system was the first dealer management system to be deployed in 65 dealers in Belgium and Luxemburg and they were all online in just eight months. It took only two weeks for the new dealer management system to be integrated with central Volvo business applications by using the Sonic ESB.