Services
Great results are the result of experience, and Progress Software helps ensure your success by leveraging experience gained from working with hundreds of companies and partners who have successfully deployed products in the most demanding environments. At each stage of the development lifecycle, our professional services team can help.
Below are some of the Professional Services offered to ObjectStore customers and partners:
Consulting
- Architecture: Having the right architecture in place is the first, most crucial step on the path to success in deploying data management environments. We can assist in making sure that the basics are covered.
- Database Design: We'll help make sure that you design your architecture right at the beginning of the planning and development stage. The best database design will help ensure high performance, scalability, reliability and manageability of your infrastructure.
- Performance Tuning: We'll optimize your design structure to maximize the power of our products, platforms and technologies. We'll also leave you with the knowledge and tools you'll need to use our performance optimization tools.
- Administration: Planning for, and keeping, your systems running smoothly is key for an IT or corporate operations group. We'll work closely with you and your team to share our expert knowledge on how best to administer your Progress Software environments.
- Troubleshooting: Problems happen and we'll be there to help. So, if it doesn't go according to plan, we can help get your systems back up running smoothly and optimally.
- Packaging your Solution: Independent software venders often embed our technology in their solutions. Our consulting, educational, and support services can help ensure you get the right pieces in the right places.
Progress Software is here to help you get your project right the first time. But our ultimate goal is to enable your team to experience continued success with real-time data management deployments—whether we're there or not.
Education
Progress Software Education Services is designed to train your team through classroom instruction and hands-on experience with our products. Public classes are offered at various Progress training centers worldwide. We also deliver training for up to 10 students at your facility. Available ObjectStore classes include:
- ObjectStore Designing for Performance
Exploit the full potential of the ObjectStore C++ database by taking a patterns-based approach to program design. Students will be introduced to a series of field-tested ObjectStore patterns, from the process architectural level down to the storage model level. The result is optimized runtime performance. Patterns which address issues of concurrency, deadlock, schema evolution, object creation speed and cache exploitation will be covered.
- ObjectStore Advanced Performance Tuning
Focused on ObjectStore C++, the Advanced Performance Tuning Course teaches you how to recognize early performance warning signs and fix existing performance issues. The course starts with tuning of deployment parameters; then moves on to tuning at the application level, then data model level, and finally the concurrency level. Attendees master performance concepts such as latency, throughput, and utilization. Vital ObjectStore concepts (such as VMM) will be covered in-depth as an important step toward completely optimizing your ObjectStore environment. This course provides attendees the best opportunity to dive deep into ObjectStore and optimize performance in a lab setting.
- ObjectStore Design and Development for C++
C++ developers will learn skills that are essential for designing and building ObjectStore applications. This course covers ObjectStore's features, programming interfaces, and design principles, in lecture and hands-on labs. Topics include ObjectStore's C++ APIs, data transactions, data collections, concurrency, and database distribution.
- ObjectStore Design and Development for Java
Java developers will learn skills that are essential for designing and building ObjectStore applications. This course covers ObjectStore's features, programming interfaces, and design principles, in lecture and hands-on labs. Topics include ObjectStore's Java APIs, transactions, object retrieval, concurrency, and database distribution.
- ObjectStore Operations and Administration
Database administrators and developers will learn how to plan and deploy ObjectStore systems and then perform the operational tasks required to maintain an ObjectStore environment. The administrator learns to identify the major tasks of ObjectStore administration and then practice them in a lab setting. The course emphasizes resource management, database maintenance, and troubleshooting on UNIX and Windows platforms. Lectures include discussion of roles and tasks, and also cover the topic of support for end users, administrators, and developers of large, distributed ObjectStore systems.
Progress Software is available to non-profit universities via the University Program, a global program created in partnership with the Software Engineering Research Lab (SERL) at the University of Massachusetts.
To get more course information or inquire about scheduling, please contact us.
Tech Support
Backed by a team of technical experts, the Progress Software support team delivers comprehensive support services that will help you get the most out of your object database products. Traditional support services include diagnostics, problem isolation, product upgrades, and patches. We offer 24x7 technical support assistance (dependent on active support agreements), online access to our automated call center, online access to technical documentation and updates, plus knowledge sharing among customers and other experts.
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