Important revision to Product Updates
Details on the imminent migration to Progress Software
Welcome once again to the Progress Software community. As we communicated earlier this year, Progress Software acquired Iona Technologies in September 2008. We are pleased to inform you that as a result, there are some exciting enhancements to your services that will ensure our ability to meet your evolving technology needs. Beginning January 12, 2009, the Progress Customer Service and Technical Support teams will engage with Iona staff to support you and also provide you with online software upgrades and downloads.
Product Updates
Since the IONA Product Update application has been discontinued and the Download page is no longer accessible, you will be directed to contact the Progress Customer Service team, who will assist with your migration to the Progress Download Center.
Here’s what you need to do:
- Contact Progress Customer Service and include your IONA agreement number (if available) and product line in the correspondence. Your account information will be added into the Progress Order Entry system so that the products will be made available to you in the Progress Download Center. Read more about Progress Download Center Benefits below.
- When your information has been transferred and software is available for download, you will receive an email containing a URL to the Progress Download Center.
- The first time you access the Download Center, a form populated with the name and email address you provided to customer service will appear. Fill in the additional fields, choose your personal login and password and submit the form. Once the form is submitted you will have access to download your IONA products, service packs, and any updates you order through Customer Service.
At any time during this transition you can contact Progress Customer Service for assistance.
Progress Customer Service
Progress Software’s worldwide customer service team is ready to provide the non-technical support you need. Here are just a few of the areas our knowledgeable group can assist you with:
- Order delivery and status
- Product availability
- Pricing and quotes
- Policies
- License and customer account information
- Maintenance renewals
Progress Download Center Benefits
The Download Center gives you 24x7 access to your software, updates and license keys. The Center offerings are personalized to your organization, displaying only the software updates and documentation for the products you have licensed. Other benefits include:
- No need for back-up physical media
- Self-service creation of additional members on your account
- Depending upon the product, updates may automatically be placed on your account
- As soon as the order is processed, your product is immediately available on the Download Center
For more information on the Download Center, including a user guide and data sheet, visit:
www.progress.com/esd
Progress Technical Support
Need help with a technical issue? Progress Software’s Technical Support Services offers round-the-clock, personalized, and electronic support services to our customers and partners. We are committed to providing effective and reliable technical support to help you overcome any problems or issues you may encounter with our products.
Contact Technical Support