Responsive Travel Alliances
"As partnerships continue to form and mature, there is a heightened emphasis on having instant visibility and access to reservations and operations systems."
- Joshua Norrid, Industry Vice President, Travel and Leisure, Progress Software
Seamless collaboration across partnerships
Progress solutions enable powerful and flexible data exchange, empowering airlines with the ability to give their customers a seamless experience across multiple marketing and alliance partners. The solution reduces time-to-market while minimizing development cost for new partnerships and easily adapt to existing legacy systems and unique business processes. Here are some more key benefits:
- Intra-partnership control: Easily make itinerary adjustments within each airline and across multiple airlines in a partner alliance.
- Reduce IT costs: Each partner carrier can leverage existing technology investments and reduce risk, costs and complexity.
- Business process and data management: Whether inside a single carrier, or across multiple carriers within a partnership, you get flexible power and control.
- Maintain business as usual: Participating in a partnership does not mean each carrier's unique business processes must be changed or disrupted.
- Improve customer satisfaction: It's easy for passengers to get the itinerary changes they need without consulting multiple carriers.
- Reduce operations costs: Avoid use of costly channels such as call centers or airport ticket counters for cross-partnership changes.
- Build passenger trust and loyalty: Give your customers the confidence to know that any hiccups in their travel can be handled seamlessly across your single alliance of multiple carriers.
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