Reservation Assurance
Minimize Failed Reservations, Optimize Inventory, and Ensure Priority Channels Have the Best Service
The Challenges:
The window of opportunity around each travel, lodging or leisure reservation is finite. With your inventory and pricing changing on a real-time basis, ensuring the success of each and every reservation is critical. Couple that with the increase in new online channels for booking reservations, and your business must find a way to prioritize service levels for different channels in order to improve look-to-book ratios.
The Solution:
Progress Software develops solutions that address these issues and ensure the success of the reservation process. Some of the largest hotels, airlines, and rental car agencies in the world use Progress solutions.
The Progress Business Transaction Assurance solution, powered by Progress® Actional®, maximizes revenue and improves customer satisfaction by minimizing failed or inaccurate reservations, optimizing inventory and pricing, and automatically ensuring priority channels have the best service. The solution compliments existing management tools, and helps your teams quickly identify, resolve, and even prevent problem reservations, with no impact to existing applications or processes. With end-to-end visibility across the reservation process, Progress can help you increase revenues and deliver extraordinary experiences to customers. Take a look at what this solution can do for you:
- Quickly identify, resolve, and prevent lost, stalled, or inaccurate reservations by pinpointing the exact location of problems across heterogeneous applications—down to the specific service, operation, or process step.
- Improve look-to-book ratios by dynamically optimizing and even shaping traffic for select transaction types with real-time analysis so that your most important channels always have the best service.
- Make better decisions with up-to-date, detailed information about reservations using dimensional analysis tools for manipulating data and viewing historical patterns and trends.
- Get up and running quickly with limited configuration requirements, reduced development and management overhead, and little to no additional hardware investment.
In additional to delivering solutions that deliver reservation assurance, Progress Software also delivers technology and products for service quality and validation, SOA security and compliance, transaction monitoring and alerting, and complex event processing.
