MANAGEMENT CONTACTS FOR PROGRESS TECHNICAL SUPPORT
The following table provides contact information for all Progress Software’s Technical Support Managers, based on geography and product line.
Escalating a Support Case
In order to escalate a support case contact the Technical Support Engineer that is handling the case and request that the case be escalated. Alternatively, you can also contact one of the Technical Support Managers listed below. They will review the case and contact you to discuss an action plan to ensure your support case receives the level of priority and attention required.
Once escalated, we will agree on regular times for conference calls and/or status updates as appropriate. If the case is due to a product defect, we will work with the appropriate resources, including engineering, to develop an acceptable workaround or solution. If a temporary fix is required, it will be prioritized and processed based on the severity of the problem, the impact on your business, and whether a workaround is available.
|
Region |
Technical Support Manager |
Contact |
Products |
|
Americas |
Stephen Ferguson |
+1 781 280 4394 |
ObjectStore |
|
Richard Burnett |
+1 781 280 4852 |
OpenEdge Deployment |
|
|
Mei Swank |
+1 781 280 3050 |
OpenEdge Development |
|
|
Mike Ramnarine |
+1 781 280 4179 |
Sonic |
|
|
Mark Usher |
+1 781 280 3018 |
RPM – Responsive Process Management |
|
|
David Stanley |
+1 781 280 3019 |
Apama |
|
|
Bruce Rudd |
+1 919 461 4276 |
Connect |
|
|
Greg Jesensky |
+1 281 634 8260 |
DataXtend |
|
|
Andy Seuffert |
+1 281 634 8330 |
Shadow |
|
|
Dinesh Balasubramanian |
+1 408 330 31180 |
Savvion |
|
Region |
Technical Support Manager |
Contact |
Products |
|
Europe |
Jean Richert |
+31 0 10 286 5287 |
Apama |
|
Jean-Michel Raza |
+31 0 10 286 5253 |
OpenEdge |
|
|
Ellen Batens |
+32 15 307761 |
DataDirect Connect |
|
|
Asia Pacific |
Peter Bignell |
+61 3 9805 8610 |
All products |
|
Takeshi Yokokawa |
+81 3 3556 7632 |
All products except: |
|
|
Krishna Priya |
+91 40 4008 2036 |
All products |
|
|
International |
Vishal Jogi |
+1 408 330 3435 |
Savvion |
|
Bala Balakrishnan |
+1 408 330 3445 |
Savvion RPM - Responsive Process Management |
|
Region |
Technical Support Senior Managers |
Contact |
Products |
| Americas | Catherine Galica, Director | +1 781 280 4794 galica@progress.com Bedford, MA - USA |
All products |
| EMEA/Asia Pacific | Peter Holt, Director | +1 781 280 4661 pho@progress.com Bedford, MA - USA |
All products |
| Worldwide | Carol Esau, VP | +1 919 461 4309 carol.esau@progress.com Morrisville, NC - USA |
All products |
