Our Commitment to Customer Satisfaction
We are listening to our customers
Progress Software Customer Support is committed to providing superior service that results in extremely satisfied customers. Over the past 12 months our services have resulted in a customer satisfaction rate of 92%!
How do we measure success?
- A one-question customer satisfaction survey, “How satisfied were you with how your issue was handled by Progress”, is sent upon the closure of every support case.
- The survey question is scored on a scale of 1 (very dissatisfied) to 5 (very satisfied).
- Any survey returned with a score of 4 or 5 on the question, is considered satisfied.
Our customers provide valuable feedback in the comments section of our surveys. These comments are all reviewed, and a number of these have resulted in improvements to our website and processes. If you receive a survey from us, please take a moment to respond. Your input is very important, and your voice will be heard!
Contact Us Via SupportLink
SupportLink is our web portal and application that allows you to access our knowledge base, manage your PANS subscription, open and manage your support issues, and find valuable information related to product release and lifecycle information. Contact Support via SupportLink.
Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence.
For 10 consecutive years, our support team has won this award, presented to organizations that exceed expectations in customer service.
