Extended 24x7
Extended 24x7 Support is Progress’ mid-level technical support offering and is designed to guarantee a call back to your operations team anytime day or night.
With Extended 24x7 Support, you get a prioritized response from our technical support engineers within a maximum one-hour call back window. This level also provides for the time-based escalation of open issues, and direct access to senior-level technical support engineers.
| What it helps you do | What it means to you |
| Prompt response time on all issues and access to Progress support at any time. | Access to Progress support around the clock, 365 days a year. |
