Real-time Customer Engagement & Customer Care

Most organizations lack real time visibility into their day-to-day operations. In an independent survey of large enterprises in the United States and Europe, fewer than one in ten indicated that they report business information in real time. This lack of real time visibility has unfortunate consequences, including frustration on the part of customers who encounter problems that a company has not yet identified. Particularly when frustrations can be quickly broadcast through blogs, forums, and tweets, having customers be the first to discover service problems can be detrimental to a company’s reputation and its bottom line.

Some of the challenges that make achieving real time visibility an elusive goal for the typical enterprise include:

• Fragmentation of transactions and processes across multiple locations, departments, and IT systems
• Reliance on only historical data stored in databases rather than real-time events
• Inability to act on any anomalies within large event streams with the right action within the right window of time

Progress Apama Complex Event Processing Platform

Progress empowers organizations to use one interface to identify threats to business continuity and to the customer experience with real-time visibility into all transactions and customer interactions. Progress Apama allows you to monitor and analyze events and take the right action- so you can service your customers and increase efficiencies within your organization.