Process Intelligence
Process Intelligence is a Key Driver of Business Performance
A business has achieved “process intelligence” when its major internal processes are highly responsive to dynamic operational conditions. Process intelligence enables an organization to quickly detect emerging problems, threats, or opportunities, and to respond in a timely and effective manner. Process intelligence can significantly increase business performance by enabling an organization to achieve and sustain productivity, service quality, and customer satisfaction in the face of operational complexity and constant change.
Since today’s enterprise-scale business processes are most often technology-intensive, an organization’s ability to achieve process intelligence is largely determined by the quality and capabilities of its Business process management (BPM) platform. An intelligent business process management platform must deliver real-time visibility into operational conditions, as well as the ability to rapidly optimize processes in response to those conditions.
Process Intelligence During In An Unpredictable Economy
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Today's news reports often talk about the fact that confidence in businesses, and our economy, is decreasing. And that is why many companies are looking for innovative means to increase transparency and improve organizational and operational responsiveness. Process Intelligence offers help in these troubled times. Process intelligence provides insight into how results are achieved and is thus fundamental to both business performance improvement and risk management. The benefits of process intelligence include:
For better business process management and improvement, companies look to Progress Software to help them achieve operational responsiveness. |
Progress RPM Enables Enterprise-Scale Process Intelligence
The Progress® Responsive Process Management (RPM) suite is engineered specifically to support enterprise-scale process intelligence in complex, dynamic operational environments. The first smart BPM solution to seamlessly integrate leading-edge business process management, business transaction management, and business-event process technologies in one unified platform, Progress® RPM™ delivers all the capabilities that your organization needs to achieve process intelligence and improved operational performance:
- Real-time enterprise visibility. With its unique combination of technologies, Progress RPM delivers an unprecedented breadth and depth of real-time visibility. Through the RPM’s unified business console, you can monitor processes, transactions, and business-relevant events as they occur across your entire operation. Configurable dashboards, graphs, and charts provide a big-picture view, while deep drill-down functionality lets you see the real-time details of an individual transaction, event, or intelligent process.
- Immediate sense-and-respond. With its built-in, complex-event processing engine, Progress RPM can continuously analyze designated live data streams inside or outside your organization. When significant events or conditions are detected, the RPM system can trigger automated optimizations to process execution or notify and provide decision support to appropriate personnel. In this manner, process intelligence can be built into your day-to-day operations, even when your business environment is extremely complex and fast-moving.
- Continuous process optimization. For true process intelligence, your processes not only need real-time execution flexibility, they also need to be able to change quickly to keep up with advancing knowledge and evolving operational conditions. The Progress RPM dynamic business process management platform provides end-to-end support for continuous process optimization, with a rich design and development environment that accelerates the creation, testing, and deployment of new or improved business processes. Intuitive modeling and simulation utilities help business users to visualize business processes applications, while a powerful IDE enables developers to quickly get applications up and running.
To learn more about how Progress RPM can power operational responsiveness across your enterprise talk to one of our business support specialists, contact us online or by phone at 1-800-477-6473 (US Toll free) or +1-781-280-4000.
