Technical Support Contact Information for ALL products (including ADS, Artix, Orbacus, Orbix, & FUSE)
Progress Software is dedicated to providing service to our worldwide customers. Below is a list of the Technical Support centers for all products that can provide users with timely and reliable customer service.
To ensure that email messages promptly reach our Technical Support staff and not rejected as spam, please include in the subject line a valid serial number, or the phrase: "Customer Support issue". When corresponding with engineers about an existing issue, be sure to include your work request number (Wnnnnnnnn) in the subject line.
AMERICAS SUPPORT (US, Latin America and Canada):
Progress Software Corporation
14 Oak Park Drive
Bedford, MA 01730
Tel: 1 781 280-4999
Fax: 1 781 280-4543
Email: support@progress.com
Attention IONA Gold Support Customers
To obtain your after hours support information, contact your Progress TAM
Standard hours of operation:
English: 8:30am ET to 8:00pm ET
Spanish: 8:00am ET to 8:00pm ET - Llame GRATIS desde América Latina
Portuguese: 8:00am EST to 6:00pm Brasilia Time - Ligue GRATIS da America Latina
ASIA PACIFIC SUPPORT:
Progress Software Pty. Ltd.,
1911 Malvern Road
Malvern East, VIC 3145
Australia
Tel: +61 3 9805 8686
Fax: +61 3 9885 9473
Toll Free 1800 064 797 (Australia only)
Email: asiapac-support@progress.com
Japanese language support: support-japan@progress.com
Standard hours of operation:
9:00am AEST to 7:00pm AEST
9:00am AEDT to 8:00pm AEDT
EUROPE, MIDDLE EAST & AFRICA SUPPORT:
Progress Software Europe B.V.
P.O. Box 8644
Schorpioenstraat 67
3067 GG Rotterdam
The Netherlands
EMEA Phone Numbers
Email: emeasupport@progress.com
Standard hours of operation:
8:00am CET to 6:00pm CET
