Service Level Management
The Challenges:
As Business Service Providers (BSPs) offer more fully integrated processes to business customers and Information Service Providers (ISPs) deliver more transactional services to online subscribers, the need for better visibility into the flow of transactions becomes critical.
The Solution:
The Progress Business Transaction Assurance solution is powered by Progress® Actional®. This unique solution features patented Flow Mapping™ technology that automatically provides BSPs and ISPs with end-to-end visibility—revealing the “big picture” of underlying transaction paths with insight into interdependencies and behavior. With this level of visibility, you can monitor service interactions, understand dependencies, and begin to proactively manage every single important business transaction.
Using a centralized approach to management, Actional fully decouples the policy lifecycle from the service development life cycle, where policies such as SLAs are created centrally and distributed across the enterprise for a more efficient, cost-effective solution. As SLA violations and deviations are generated, alerts are triggered and flow maps of “violating” transactions are displayed. This enables you to quickly find the root cause of issues and eliminates hours of IT and development diagnostics. Here are some more of the best-in-class SLA management features of Actional:
- Detect when transactions are lost or failing within or between applications.
- Diagnose problems by pinpointing the exact location of a problem across all applications—down to the specific service, operation, or process step.
- Repair and resend messages while helping to feed details of any issues into the development process for updated validation rules, logic, and tests.
- Dynamically optimize and even shape traffic for select transaction types with real-time analysis so important customers always have the best service.
- Get up and running quickly with limited configuration requirements, reduced development and management overhead, and little to no additional hardware investment.
