Irregular Operations
A Critical Challenge for Airlines: Managing Irregular Operations
There are few service systems as complex and as vulnerable to unforeseeable events as modern air transportation. For airlines, standard operations entail coordinating multiple elements including aircraft, regulated airspace, terminals, flight crews, and customer demand into a finely tuned network of flight plans, crew schedules, and passenger itineraries. A range of internal and external events―including mechanical problems, inclement weather, natural disasters, and security threats―can throw the system into a state of irregular operations. Complicating the challenge that irregular operations pose to carriers is the tight coupling of the scheduling system, such that disruptions to one flight or at one terminal can have a cascading effect through the system. Disruptions at one or more of a carrier’s “hub” terminals have especially far-reaching repercussions.
Since many of the events that trigger irregular operations cannot be avoided―and since some such as inclement weather occur fairly often―a key business challenge for carriers is to manage irregular operations in a manner that ensures safety, satisfies customers, and protects revenues.
Progress RPM Enables Effective, Efficient Irregular Operations Management
Progress Software’s Progress® Response Process Management suite seamlessly integrates transaction management, complex-event processing, and event driven business process management into a unified platform that enables businesses to achieve an unprecedented degree of operational responsiveness. Progress® RPM is especially powerful in managing complex, distributed operations that encompass multiple IT systems and that must be responsive to fast-moving and unpredictable environmental events.
Built on the Progress RPM platform that easily integrates with your existing IT systems, the Progress Airline Disruption Manager empowers carriers to effectively and efficiently manage irregular operations. A cockpit-like console gives airline staff a holistic view of any disruption and lets them respond quickly and intelligently to emerging problems. With the Airline Disruption Manager, you can perform all the tasks needed to make sure that equipment, crews, passengers, and baggage get to where they need to be and schedules can be brought back on track. For example, when managing irregular operations through the Airline Disruption Manager, you can:
- Drill down into arriving and departing flights, crew status, passenger status, local accommodations information, and more―to determine the best course of action.
- Analyze multiple factors in real time, such as ticket margin, lifetime customer value, and connection logistics.
- Create and run “what if” scenarios to see the full repercussions of any decisions that you might make.
- Respond directly from the console to reroute customers, change gates, or reschedule crews.
Not only does Progress RPM support optimal handling of immediate problems, it also drives the development of business process management solutions that allow you to continually update and optimize your irregular operations processes.
The Progress RPM platform also supports ideal solutions for a range of other complex business operations challenges such as payments visibility, multi-channel distribution management, market surveillance, and detection of bank fraud and other types of fraud.
Learn more about how Progress RPM and Airline Disruption Manager can help you effectively and efficiently manage irregular operations.
