ObjectStore Enables Exceptional Customer Service for Leading International Airline with Real Time Data Management
Patented ObjectStore(R) Data Management Solution Enables ANA to Provide Customers with Faster, Comprehensive Service Offerings
BEDFORD, Mass. (BUSINESS WIRE)
02-Aug-2004
ObjectStore, providing products for real-time data management and an operating company of Progress Software Corporation (Nasdaq: PRGS), today announced that ANA (All Nippon Airways Co., Ltd), one of the world's top 10 airlines and a provider of air transport related services, uses the ObjectStore(R) database management system to improve its customer service system operations.
Tokyo-based ANA services nearly 50 million passengers yearly, and in an effort to provide exceptional customer service, has established an integrated customer information database called Smart DataBase (SDB). Prior to SDB, the complex table structures included in ANA's disparate databases had been a barrier to integrating customer information. With ObjectStore's advanced data management solution, ANA has overcome these obstacles to enable the SDB system to incorporate all the data needed to support ANA's customer care requirements.
After a thorough testing and analysis of data management products, ANA selected ObjectStore because of its ability to increase programmer productivity and reduce development costs. ObjectStore makes it possible for ANA to modify its SDB system in real time, without needing to go offline. Such continuous availability allows the SDB system, powered by ObjectStore, to serve as a critical part of the infrastructure needed to provide services that exceed the expectations of ANA customers.
"ANA's Smart DataBase system is an outstanding example of how progressive companies are changing the way they manage complex, real time data today," said Peter Sliwkowski, president of ObjectStore. "Enterprises have struggled with the complexity of coordinating customer data from disparate systems. ObjectStore continues to set the industry standard when data doesn't fit neatly into relational tables, providing complex data management that delivers unprecedented performance, reliability and scalability."
ObjectStore complements relational databases with its patented Cache-Forward(TM) Architecture (CFA), which provides pure Java(TM) and C++ data access for application clients, enabling fast, in-memory access to cached data. In addition to high performance client caching, ObjectStore provides transactional, distributed and recoverable caching so customers like ANA can scale systems to support new business processes, while preserving their existing investments in databases with the same reliability.
About ObjectStore
ObjectStore is a global provider of real-time data management products. Its products enable corporate data caching and complex event processing, and its leading object database is renowned for performance and scalability. ObjectStore(R) products are supporting RFID implementations, and are deployed in industries such as finance, telecommunications and travel, where companies rely on them to complement their corporate data management infrastructure.
ObjectStore is an operating company of Progress Software Corporation (Nasdaq: PRGS), a $300+ million global software industry leader. Headquartered in Bedford, Mass., ObjectStore can be reached on the Web at http://www.objectstore.net or by phone at +1-781-280-4000.
About Progress Software Corporation
Progress Software Corporation (Nasdaq: PRGS) is a $300+ million global software industry leader. PSC supplies technologies for all aspects of the development, deployment, integration and management of business applications through its operating companies: Progress Software, Sonic Software Corporation, DataDirect Technologies, ObjectStore and PeerDirect. Headquartered in Bedford, Mass., PSC can be reached on the Web at http://www.progress.com or by phone at +1-781-280-4000.
ObjectStore and Cache-Forward are trademarks or registered trademarks of Progress Software Corporation in the U.S. and other countries. Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Any other trademarks or service marks contained herein are the property of their respective owners.
CONTACT: Progress Software Corporation
Candace Clemens, 781-280-4101
cclemens@progress.com
or
Schwartz Communications, Inc.
John Moran, 781-684-0770
progress@schwartz-pr.com
SOURCE: ObjectStore
