Intelligent Business Process

Building an Intelligent Business Process

An intelligent business process is one that can absorb, assess, and adjust to business-relevant information in a timely manner. Put differently, an intelligent business process is responsive to its environment. The objective of process intelligence is to increase business performance by quickly detecting and responding to emerging problems, threats, inefficiencies, or opportunities.

To build intelligence into your business processes, several key supporting capabilities must be present: An intelligent business process requires some mechanism that facilitates continuous visibility into relevant aspects of the operational environment. An intelligent business process requires a mechanism for rapidly processing and making operational sense of the information gained through continuous visibility. An intelligent business process must be structured in a way that allows its day-to-day execution to adjust to dynamic environmental conditions and events.

• An intelligent business process must have a mechanism through which the process itself can change over time, in response to advancing knowledge or environmental changes.
  
  

Progress RPM: The Intelligent Business Process Platform

Progress® Responsive Process Management (RPM) suite is the first business solution designed to deliver end-to-end intelligent business process support. In one unified platform, Progress RPM™ seamlessly integrates all the capabilities you need to build and manage highly intelligent responsive processes across your enterprise:

• Real-time visibility into process executions, transactions, and business-relevant events as they occur across your entire enterprise. Through the Progress RPM console, you can monitor the big operational picture across all your locations, divisions, and IT systems, or drill down into detailed views of individual processes, transactions, or events.
  
  
• Complex event processing to transform real-time visibility data into actionable insight. You can program the RPM system to monitor relevant live data sources within and outside the organization, and to continuously analyze the streaming data to identify significant events or event patterns. In response to triggering events or patterns, the system can initiate automated responses that you have programmed into your processes, or notify appropriate personnel. When human intervention in a process execution is called for, Progress RPM provides decision-making support.
  
  
• Business process management (BPM) tools that enable rapid process development and deployment. Progress RPM’s robust process management module lets you quickly improve existing automated or semi-automated processes, or create entirely new ones. With tools that facilitate process modeling, comparative process evaluation, and efficient collaboration between business users and developers, Progress RPM is the ideal platform for continuous process improvement.
  
  

Learn more about how responsive process management can power smart BPM and operational optimization for your business. In addition to providing products that help you build an intelligent business, we also provide product capabilities for business transaction assurance, application performance management, enterprise messaging, BPEL orchestration and data interoperability.