Technical Support Contact Information
Progress DataXtend RE
Progress Software is dedicated to providing service to our worldwide customers. Below is a list of the Technical Support centers that can provide users with timely and reliable customer service.
To ensure that email messages promptly reach our Customer Support staff and not rejected as "spam", please include in the subject line a valid serial number, or the phrase "Customer Support Issue". When corresponding with engineers about an existing issue, be sure to include your work request number (Wnnnnnnnn) in the subject line.
North America
(781) 280 4005
dxre-support@progress.com
9:00am to 8:00pm EST Monday through Friday
EUROPE, MIDDLE EAST & AFRICA SUPPORT
Progress Software Europe B.V.
P.O. Box 8644
Schorpioenstraat 67
3067 GG Rotterdam
The Netherlands
EMEA Phone numbers
dxre-support@progress.com
Standard hours of operation are 8:00am CET to 6:00pm CET, Monday through Friday.
Japan
+81 (0)3 3556 8325 (Japanese only)
+81 (0)3 3556 8360 (English)
realtime-support-jp@progress.com
9:00am to 5:30pm Monday through Friday
Australia & New Zealand
1800 064 797 (Australia only)
+61 3 9805 8686
dxre-support@progress.com
9:00am to 5:00pm Sydney time, Monday through Friday
To contact the designated agent for notice under the Digital Millennium Copyright Act, please email dmca@progress.com or write to John Stewart, Progress Software Corporation, 14 Oak Park Drive, Bedford, MA 01730, (781) 280-4000.
