It’s not good enough to discover problems have occurred after the fact. In today’s competitive and volatile climate, businesses must have real-time visibility and control across the enterprise to maintain success. That’s why 3 Italia, the leading 3G provider in Italy, uses the Progress® Apama® Complex Event Processing (CEP) platform to build real-time visibility and operational responsiveness into its service and billing process.
Real-Time Communication Billing and Service for Telco Industry
With Apama, 3 Italia can proactively monitor business events in its convergent billing and network systems in real time. This gives the company a holistic, customer-centric view of how its services are operating. 3 Italia can anticipate and correct problems before services and customer satisfaction are impacted, minimizing revenue loss.
3 Italia is one of the first telecommunication providers in Europe to implement convergent billing, providing a single charging system for pre- and post-paid services of voice, video, SMS and data. Using Apama, the billing system easily manages large amounts of incoming data, reconciling service requests with customers’ current account balances, and providing Business Operations with real-time visibility of the entire process. The system can calculate, correlate and analyze hundreds of key performance indicators in real-time, delivering valuable and timely information to the appropriate business users for strategic and tactical decision making.
