Customer Responsiveness
Customer Responsiveness Requires Comprehensive IT Solutions
As the marketplace becomes increasingly globalized and competition for customers increases, customer responsiveness becomes a critical part of business success. Customer responsiveness means that your business processes and systems can respond quickly to customer interactions and changing conditions in real time. It not only includes agility and business process optimization, but also involves plugging your decision makers into business activity throughout your operation so they can have deeper awareness of customer needs and better decision-making abilities. At the most basic level, customer responsiveness means ensuring that when it comes to communication with your customers, the right thing will happen every time—even when business takes an unexpected turn.
Because so many of your operational processes are tied to technology, developing customer responsiveness involves finding innovative IT solutions. And when it comes to market-leading applications to help you achieve greater responsiveness, Progress Software has the answers.
Learn more about customer responsiveness and Progress Software.
Progress Software—Innovative Solutions for Customer Responsiveness
Progress Software is a global provider of application infrastructure solutions that enable enterprises to develop and deploy applications for greater customer responsiveness. With more than 60,000 customers in 140 countries—including more than 450 of the Fortune 500—Progress Software technologies have become indispensable responsiveness solutions for customers in retail, telecommunications, manufacturing, finance, government, and many other industries.
Deliver Greater Customer Support and Responsiveness with Progress Solutions
To enhance customer responsiveness, Progress provides multiple software suites designed to simplify and optimize operations management and operational productivity. Progress provides solutions for:
- Information availability. The Progress® Sonic® family of products provides innovative support for service-oriented architecture, enabling business processes to be integrated and re-used more effectively and business information to be more available. Progress® SonicMQ® provides standards-based messaging with unmatched performance, ensuring that information will get where it needs to go. And Progress® DataDirect® includes data translation tools for virtually any data type, allowing information to flow more freely between data systems and diverse organizations.
- Business transaction assurance. Progress® Actional® is a business transaction assurance solution with complete visibility of transactions. With Actional, you can identify, resolve, and even prevent lost, stalled, or invalid customer transactions, providing customers with a more satisfying interaction with your organization.
- Business activity monitoring. Progress® Apama® is a complex event monitoring platform for developing applications and systems with event-driven architectures (EDA). An EDA system enables you to monitor a variety of data more rapidly and to respond with greater speed, improving your responsiveness to customer needs and information.
Learn more about Progress Software solutions for customer responsiveness as well as solutions for operational leadership and process management software.
