Client On-Boarding

Optimize Your Client On-Boarding Process

For banks and other financial institutions, the client on-boarding process by which new customer accounts are established is too often laborious, inefficient, and prone to error and delay. Complicating the picture is the proliferation of service types offered by financial institutions, and of the channels through which those services can be initiated. Inconsistent and inefficient client on-boarding processes have adverse consequences for the service provider, as well as for the customer. For the service provider, a manually intensive client on-boarding process is costly and non-scalable. Delays in setting up accounts translate into delays in generating revenue from those accounts. Further, inconsistent manual client on-boarding processes are likely to result in missed opportunities for up-sales and cross-sales. From the client’s perspective, an inefficient client on-boarding process can be a frustratingly slow one, and one sometimes marked by aggravating redundancies or inconsistencies across product lines.

The Progress® Responsive Process Management (RPM) suite provides a powerful new platform for automating, monitoring, and optimizing your client on-boarding process.

Real-Time Visibility and Control

Progress RPM is the first enterprise solution to seamlessly converge business transaction management, business event processing, and business process management capabilities into one, unified platform. For banks and other financial institutions, Progress RPM delivers the ability to create, monitor, and control automated client on-boarding processes that maximize revenue as well as ensuring regulatory compliance and customer satisfaction:

• Progress RPM provides the robust business process management tools you need to model, analyze, and implement automated processes including client on-boarding processes. The RPM process management environment enables a level of collaboration between business users and developers not found in conventional BPM solutions.
• Progress RPM’s business transaction management capabilities enable you to monitor process execution in real time across the enterprise, to detect transaction problems, and to intercede in a timely manner.
• The RPM suite’s powerful complex event processing engine empowers you to provide your new customers with event-driven customer service that can help differentiate your business from your competitors.

Progress RPM: Your Ticket to Operational Responsiveness

In addition to powering optimized client on-boarding solutions, the Progress Responsive Process Management suite delivers new levels of operational responsiveness across a wide range of enterprise applications, including:

• Revenue management applications for businesses characterized by advanced purchase transient inventory.
• Irregular operations support for airlines.
• Transportation and logistics best practices implementation for the transport and delivery industry.

Learn more about how Progress RPM can help your business achieve operational responsiveness.