Business Transaction Assurance

End-to-End Visibility of Your Critical Transactions

The health of every business depends on a series of transactions. These business transactions, such as processing an order, booking a hotel reservation, or delivering content to online subscribers, usually directly or indirectly involve customers or partners and flow throughout an organization in a complex dance of application and human interaction. Making matters more complicated, business-critical transactions typically rely on distributed, interconnected applications that can span systems, databases, and middleware from multiple vendors; often reside in different locations; and may be owned by different groups An issue with a single step in such a process—such as a delayed or dropped order—means a revenue opportunity is lost, productivity decreases, or a customer commitment, such as a service-level agreement (SLA), isn't met.

Simple visibility is not enough to guarantee business transactions run smoothly and efficiently as they interact with systems distributed across your IT environment. How do you ensure the success of every business transaction?

Progress® Actional® is a proven business transaction assurance solution that will quickly identify, resolve, and even prevent lost, stalled, or invalid transactions from occurring. Actional will also pinpoint the exact business process step, system, service, or operation that is causing a particular issue so that immediate action can be taken. In addition, Actional has a low total cost of ownership (TCO), and won't won't impose high costs or a heavy resource burden on the IT infrastructure.

How does BTA fit into RPM?

The Progress Responsive Process Management suite provides real-time visibility into business transactions and continuous business process improvement capabilities. The RPM suite also gives the ability to sense and respond to business events to reveal opportunities, threats or inefficiencies present in any transactions.

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When important transactions simply cannot fail, Actional can help:

Accelerate business results by quickly detecting, diagnosing, and reacting to problems before the business is impacted.
Gain complete end-to-end visibility into performance and service-level availability across heterogeneous IT environments—without coding or configuration, and without performance impact.

Better understand the business value of each transaction and dynamically optimize service delivery to ensure that the most important customers, partners, or channels always have the best service.
Make better decisions with up-to-date, detailed information about critical transactions using dimensional analysis tools for manipulating data and viewing historical patterns and trends with user-configurable, browser-based dashboards.
Get up and running quickly with limited configuration requirements, reduced development and management overhead, and little to no additional hardware investment.

In addition to helping you achieve business transaction assurance, Progress Software also provides technology and solutions for service-level management, service quality and validation, event-driven architecture, and data interoperability. Progress also delivers a service-oriented architecture (SOA) portfolio that promises to make your business more agile, make business services broadly available and re-usable and eliminate boundaries between business functions.