Customer Transaction Management
Consider the possible impact of lost, stalled and invalid transactions. Unhappy customers. Violation of service-level agreements (SLAs). Diminished customer trust. Lost revenue opportunities.
To give your customers the service they deserve, you need end-to-end visibility into all customer transactions traveling across your interconnected systems. That's what you get with Progress.
Customer Transaction Management from Progress is the only business transaction management solution that automatically detects delays and failures as they occur and pinpoints the business processes and customers they affect. The result? You can respond precisely, immediately and effectively.
Our patent-pending technology provides real-time visibility into transactions spanning mainframe and distributed systems. No changes to your existing infrastructure are required. And there's no impact on application performance or increase in MIPS usage.
By enabling consistent, reliable service, Customer Transaction Management can help you:
- Increase customer trust and loyalty.
- Reduce compliance and reputational risk.
- Get more out of your existing technology.
- Grow top-line revenue.
Progress Responsive Process Management
Progress empowers banks to use one interface for immediately sensing and responding to threats and opportunities, with real-time visibility into all mainframe-based transactions. Learn about the Progress® Responsive Process Management (RPM) suite.
