Client On-Boarding
How efficient are your current client on-boarding processes?
Inconsistent and inefficient client on-boarding processes can have adverse consequences for you – and ultimately, your customers. Manual on-boarding - whether it be for retail banking, wholesale banking, wealth management, brokerage, or partners - is costly and non-scalable, and any delay in setting up accounts can translate into delays in generating revenue from those accounts. Studies show that 75% of cross-sell and up-sell opportunities occur in the first 90 days, so it is important to offer the right products to the right customers within this time period. Client on-boarding doesn’t have to be slow and painful. Now is the time to transform your client on-boarding into an efficient and reliable process.
Optimize your client on-boarding processes
The Progress® Responsive Process Management (RPM) suite provides a powerful new platform for customer acquisition, optimization, and retention. Progress RPM gives you a consistent and automated process for opening and managing new accounts. Your employees get the insight they need to serve customers quickly, and personalize that service based on the customers’ profile. Customers can be self-serving during the on-boarding process, minimizing errors while maximizing satisfaction. With event-driven analytics, cross-channel intelligence and guided interactions, your team can quickly ascertain the customer’s current and future value to the business, discover cross- and up-sell opportunities, gather the right information, and make informed business decisions that help maximize revenue and customer retention. The result is improved productivity, repeatable customer experience quality, and a reduction in error-prone manual data entry.
Progress RPM is the first enterprise solution to seamlessly converge business transaction management, business event processing, and business process management capabilities into one, unified platform. For banks and other financial institutions, Progress RPM delivers the ability to create, monitor, and control automated client on-boarding processes that maximize revenue as well as ensuring regulatory compliance and customer satisfaction: The platform also provides:
- Guided interactions
- Intelligent rule-based routing
- 360° client information
- Multi-channel interaction
- Inline analytics, event correlation
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With increasing regulations and manual processes how do you meet customer demands? 
