Application Performance Management

In today’s marketplace, when consumers can easily take their business elsewhere with just a call or a click, poorly performing service applications can translate quickly into lost revenue. Application performance management has thus become a high priority for companies that want their applications to help and not hinder the goal of winning and retaining customers. The right application performance management platform empowers a business to detect, diagnose, and repair emerging issues with its critical applications before they become costly problems. Rather than asking customers to call back when the system is back online, vaguely blaming “the network” for persistently sluggish application performance, or holding emergency midnight conference calls to troubleshoot an order processing system that’s dropping orders, application performance management puts key stakeholders in position to proactively monitor, control, and optimize application performance across the entire enterprise.

Progress RPM Drives Superior Application Performance Management

Progress Software’s Responsive Process Management suite is the most comprehensive and powerful application performance management platform on the market. Combining business transaction management, complex-event processing, and business process management into a single unified business control panel, Progress® RPM™ delivers all the resources that you need to drive top performance from your mission-critical applications:

• Real-time visibility across the enterprise. Cohesive real-time visibility is essential for effective application performance management. The foundation of the Progress RPM suite is an enterprise data integration platform that gives you full visibility into transactions, events, and processes as they occur across your entire enterprise. With Progress RPM, interested stakeholders can see what’s happening across all your diverse applications―as it happens―through a uniform interface with configurable dashboards, graphs, and reports.
• Support for complex performance metrics. Progress RPM can track performance not just against simple or near-term metrics and SLAs but also against big-picture measures, such as “time from order through provisioning” or “time from order through provisioning per-channel-partner.”
• Automated response triggering. With Progress RPM, you can build application performance management applications that detect under-performance in real time, as well as trigger automated responses and/or notifications to key stakeholders.
• Drill-down on single transactions. Isolate end-to-end transactions or sets of transactions and drill down to analyze transaction data and determine exactly where problems occur.
• Continuous process optimization Progress RPM raises the bar for intelligent BPM solutions with its robust set of process modeling, analysis, and automation tools.

Learn more about how Progress RPM supports superior application performance management, as well as other applications such as integrated trouble management, optimized client on-boarding, and implementation of transportation and logistics best practices.