Aligning SOA with Your Business Goals
In SOA, service consumers and service providers run in different processes, and are often developed and managed by different companies with different requirements and business outcomes. The result is the need for a lot of coordination to make them work together successfully. For SOA to succeed, multiple applications need to share common services, which means they need to work together on making those services common and reusable. We believe that these are SOA governance issues, and they're much more complex than in the days of self contained applications or even in the days of reusable code and components.
SOA Governance Helps Align SOA with Business
Aligning SOA with business goals is essential for maximizing its return on investment (ROI). The key is being able to understand how SOA consumers, especially your best customers, are being serviced, and to address any potential issues swiftly in order to optimize the customer experience. But traditional IT management systems only offer metrics on how SOA IT systems are executing—without providing a context that shows their business impact. Progress Actional for SOA governance uses Continuous Service Optimization (CSO) that enables organizations to directly measure, prioritize, and optimize SOA service delivery based on business goals. It provides business insight into SOA operations for making and prioritizing decisions and integrated runtime controls for continuously optimizing business outcomes.
How does CSO impact SOA governance? Continuous Service Optimization provides end-to-end visibility and insight into the consumer experience. It relates end-to-end business process execution to underlying IT activity—delivering business metrics related to runtime operations, including key business indicators such as order-to-fulfillment times, for viewing and rich analytics on a differentiated basis: by individual customer, customer groups, regions, etc., including custom-defined metrics. Actional includes SOA management dashboards that offer historical data on usage in easy-to-use graphical formats and "management friendly" reports.
Actional will deliver the information that allows your organization to make and prioritize IT decisions and optimize SOA service delivery dynamically or manually, to ensure quality of service, especially to key customers.
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