Business Process Improvement (BPI)

As business process management (BPM) takes root in companies across the globe, the struggle for control between the IT and the business is building. Historically, the business has communicated what process improvements need to be made, and IT has used their application and infrastructure expertise to make it happen—though often IT’s role becomes that of a bottleneck rather than a service. But now with the arrival of smart BPM tools, businesses are finding it easier and more efficient to manage and execute business process improvement initiatives. These tools, however, have also given rise to the belief that IT should lead the charge because of their ability to operate across the enterprise. It’s a concept that incites pushback from the business because they want control of their “turf” – especially when dealing with CRM and supply chain management applications. What the enterprise needs is business process management that enables business users and project teams to define their processes, improve their business by improving their business processes, rapidly deploy solutions that deliver real-time visibility into business processes, and achieve high ROI with low TCO. They need solutions that empower business and IT to collaboratively enact process improvement initiatives in as few as 30 days with returns as high as 300%.

Business Intelligence and Business Process Management Makes Intelligence Actionable

Are your BI systems loaded with untapped potential that can improve your company’s success? Make all that intelligence actionable with process improvement solutions and boost performance metrics by magnitudes. Achieve real-time visibility into what’s happening in your enterprise. You may think that the business practices and processes needed to translate business process improvement into positive results can be hard to come by, but you must imagine the dramatic performance improvements you could realize by linking the intelligence embedded in your systems to actionable processes. All the data and analytics in the world are useless if they don't inform the way people work.

Improve How Your Business Processes Perform

The first step in any business process improvement strategy is to articulate the current process. The process may be a new product introduction, the ability for customers to place an order, or the processing of a loan that must meet regulation guidelines. Almost without exception, any process can be improved but first it must be made explicit and the metrics around it must be defined. To improve a business process, you need BPM that allows you to monitor the process in real time, and provide you with the information you need. This is where business intelligence (BI), business activity monitoring (BAM), and BPM come together. BI and analytics platforms with BAM are useful for helping identify a problem—often in near real-time. It is key, however, to present the problem to the user in the context of the process so that user can take actions to improve the process. Continuous process improvement helps you to anticipate threats in your operations and dynamically respond to them, for example to prevent revenue loss from fraudulent activities. Intelligent BPM tools such as Progress® Savvion™ guides the users of the system by identifying the problems in the business process and recommending corrective actions to improve the processes. Savvion BPM suite gives the business everything they need to achieve real-time business process improvement without reliance on IT.

Learn more about combining Business Intelligence with Business Process Management by downloading our solution brief, Making Intelligence Actionable. By reading this paper, you'll:

• Discover how to drive results and performance throughout your organization by combining business intelligence with business process management.
• Learn why BPM should be considered part of a BI investment to turn rich information and analytics into real world action.
• Learn how you can stop handling exceptions to business rules as one-offs - which means reduced manual work and more easily auditable processes.
• Find out what it takes to make BI more useful to more people in your company by making the information you have today actionable.
  
  

Business process improvement is core to your success and Savvion BPM gives you tools you need to rapidly create and optimize process-driven solutions and efficiently manage daily work with real-time visibility into business processes. In addition to providing products for business process improvement, Progress also has solutions for enterprise integration and a comprehensive Responsive Process Management (RPM) suite. We also offer solutions for business transaction assurance, service level management, and complex event processing.