Order Visibility and Assurance (OVA)
To win in markets where competition, saturation and churn are increasing, you need to grow and maintain long-term relationships with your most important customers.
The Progress Order Visibility and Assurance (OVA) Solution enables you to optimize your customers' experiences while maximizing product revenue and minimizing operational cost with:
Real-time, actionable view across and into systems:
- With end-to-end visibility and problem resolution across all order management and provisioning platforms
- With business-level shadow processes
- Without replacing existing infrastructure
- Without interfaces to existing systems
Ability to “sense and respond” proactively:
- Real-time health-check/order fallout notification
- Business-level rules to initiate jeopardies and exceptions
Continuous business process improvement
- Business-level process configuration/reconfiguration
- Table-driven SLA & KPI setting/capture
- User-configurable metrics
- Ability to use standard process definitions, metrics and benchmarks
Join Sanjay Kumar and John Wilmes as they discuss
Learn how the OVA solution
